Refund policy

Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

We do not offer refunds or exchanges for change of mind. Please conduct all necessary research before completing your purchase. Please note that promotional and marketing images provided by mints or suppliers are for illustrative purposes only. actual products, packaging, or certificates may vary slightly in finish or appearance.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days (minus shipping fees).

 Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at allaussiegroups1@gmail.com.

Postage costs are not eligible for refund.

To start a return, you can contact us at allaussiegroups1@gmail.com. Please note that returns will need to be sent to the following address: 

Returns at All Aussie Coins

PO Box 587

Albany creek, Qld, 4035 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions:
Unfortunately, we cannot accept returns on sale items or gift cards.

If a discount has been applied on the item, this amount only will be refunded. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Please choose carefully, Consumer guarantees do not apply if you:

Got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it, misused a product in any way that caused the problem knew of or were made aware of the faults before you bought the product asked for a service to be done in a certain way against the advice of the business or were unclear about what you wanted. All other reasons for items be returned within 30 days of receiving the goods. We cannot accept returns on sale items or gift cards.