Refund policy

Refunds

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at allaussiegroups1@gmail.com.

To start a return, you can contact us at allaussiegroups1@gmail.com. Please note that returns will need to be sent to the following address: 

Returns at All Aussie Coins

PO Box 587

Albany creek, Qld, 4035 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at allaussiegroups1@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions:
Unfortunately, we cannot accept returns on sale items or gift cards.

If a discount has been applied on the item, this amount only will be refunded. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 
Please choose carefully, Consumer guarantees do not apply if you:

Got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it, misused a product in any way that caused the problem knew of or were made aware of the faults before you bought the product asked for a service to be done in a certain way against the advice of the business or were unclear about what you wanted. All other reasons for items be returned within 30 days of receiving the goods. We cannot accept returns on sale items or gift cards.